UC Davis Reputation Tarnished

When it comes to reputation there are few things worse than attempting to conceal or manipulate internet coverage of an adverse incident of your own making.- as happened at UC Davis.

Students pepper-sprayed by campus police at the University of California at Davis have reacted in anger at the “vastly inappropriate” and “insulting” decision by their university to use consultancy Nevins & Associates to systematically erase mentions of the story on the internet and “eliminate” Google search results.

In 2011, a police officer pepper-sprayed students protesting at UC Davis, California, at close range. Photograph: Brian Nguyen/Reuters

UC Davis now stands accused of censorship after quietly seeking to hide web references to a widely reported incident in which campus police sprayed student activists from the then nascent Occupy movement four years ago.

Videos of the incident, which have been viewed millions of times online, show a campus police officer pepper-spraying students who were peacefully protesting on the university campus. The photographs and video went around the world, prompting a major backlash against the California University and its chancellor Linda PB Katehi, who was accused of using heavy-handed tactics against peaceful activists Following this expose UC Davis students are once again calling for Katehi’s resignation.

The pepper spray incident was videoed by multiple bystanders and quickly went viral, becoming the top trending topic on Google and broadcast on TV news programs across the world.

Details of the attempt to remove references of the pepper-spraying incident were revealed by the Sacramento Bee, which reported that UC Davis hired a communications firm on a $15,000-a-month contract with a goal of eradicating “references to the pepper spray incident on Google”, including “negative search results” for Katehi. In total Nevins and Associates received $175,000 (£123,000) in fees from UC Davis.

The information was obtained through a Public Records Act request.

Multiple media channels are now running the cover up story, ensuring that far from hiding the pepper spray incident it is now once again trending and is set to permanently tarnish the reputation of UC Davis.

News of the cover up spread quickly

The consultancy firm was paid by the university’s communications department. Whose budget has increased from almost $3m in 2009, to $5.5m in 2015 It can now be only a matter of time before the chancellor Linda Katehi resigns over this unmitigated PR disaster.

As Groucho Marx once said, “Learn from the mistakes of others. You can never live long enough to make them all yourself.”

First published by Adrian G Stewart at OOKII.Company

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Trends to Tablets

Worldwide PC shipments totaled 64.8 million units in the first quarter of 2016, a 9.6 percent decline from the first quarter of 2015, according to preliminary results by Gartner, Inc. This was the sixth consecutive quarter in which PC shipments declined and the first time in the last ten years that shipment volumes fell below 65 million units.

Worldwide PC Market.    Source: Statista

PCs are not being adopted in new households as they were in the past, especially in emerging markets. In these markets, smartphones are the priority.

“The deterioration of local currencies against the U.S. dollar continued to play a major role in PC shipment declines. Our early results also show there was an inventory buildup from holiday sales in the fourth quarter of 2015,” said Mikako Kitagawa, principal analyst at Gartner.

The Lenovo YOGA900S with Digitizer Pen. Source:Lenovo

It doesn’t look like the global PC market will find its way back to its glory days. Political and economic turmoil in Latin America has impacted on sales there. Also, the strength of the Dollar against other currencies has taken its toll. But those explanations can’t hide the overall trend towards using other devices, such as tablets and smartphones that are very attractive to consumers in developing countries.

Lenovo maintained the No. 1 position in worldwide PC shipments in the first quarter of 2016.  In the last four quarters, Lenovo has shown a double-digit shipment growth in the U.S., while the overall market has declined.

Preliminary Worldwide PC Vendor Unit Shipment Estimates for 1Q16

Company 1Q16 Shipments 1Q16 Market Share (%) 1Q15 Shipments
Lenovo 12.5m 19.3 13.5m
HP Inc. 11.4m 17.6 12.5m
Dell 9.1m 14.1 9.2m
Asus 5.4m 8.3 5.3m
Apple 4.5m 7.1 4.6m
Others 21.8m 33.6 26.7m
Total 64.8m 100.0 71.7m

Notes: Data includes desk-based PCs, notebook PCs and ultramobile premium. All data is estimated based on a preliminary study. Final estimates will be subject to change. The statistics are based on shipments selling into channels. Source: Gartner Inc.,

First published by Adrian G Stewart at OOKII.Company

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The Good, The Bad and the Ugly !

In the Harris Poll’s 17th annual brand reputation report Amazon has reclaimed the top spot, which is the eighth consecutive year the on-line retailer has made it into the top ten. Not surprisingly Volkswagen fell to the bottom of the report.

“Corporate America take note: the majority of US consumers are seeking information about your practices, and in some cases, rejecting companies they interact with because of what they learn,” says Sarah Simmons, Senior Reputation Consultant at Nielsen, owners of the Harris Poll.

Simmons added “Putting muscle behind messages that support your reputational equity with the public has never been more important.”

Indeed the biggest risks to corporate reputation are lying or misrepresenting facts about a product or service, or intentional wrongdoing or illegal actions by corporate leaders; both scenarios were cited by 80 percent of those Americans who participated in the survey. Other risks to reputation damage include security or data breaches (74 percent), product recalls due to contamination that may cause illness (66 percent) and unfair workplace conditions and culture (64 percent).

The top ten corporate reputations are in the order named: Amazon, Apple, Google, USAA, Walt Disney, Publix Super Markets, Samsung, Berkshire Hathaway, Johnson & Johnson, and Kellogg.

Following Volkswagen’s diesel-emissions cheating scandal, Volkswagen reputation declined steeply, dropping 20.5 points overall from a “very good” (75.21) score in 2015 to a “very poor” (54.75) rating in 2016. Volkswagen also fell more than 25 points on emotional appeal and 20 points on social responsibility. It isn’t known what impact, if any, the scandal has had on other automotive brands within Volkswagen Group such as Audi, SEAT and Skoda . It has certainly adversely impacted both the Volkswagen Group share price and market share as deliveries dropped in Germany and the U.K.by 4 percent according to European Automobile Manufacturers’ Association.

Volkswagen Logo blog

VW Group Share Price

 

The Harris Poll Brand Reputation Quotient (RQ) measures companies’ reputation strength based on the perceptions of more than 23,000 Americans across 20 attributes, classified into six reputational dimensions:

  • social responsibility
    • emotional appeal
      • products and services
        • vision and leadership
          • financial performance
            • workplace environment

 

As well as seeking the opinion of the general public each company in the study was also rated by “Opinion Elites”, a segment who are more aware, engaged and involved in current affairs. When we look at the data in this way the report shows that UPS, Costco, Coca-Cola, and BMW enjoy better reputations among the Opinion Elites than with the public at large.

Almost 75% of Opinion Elites say they investigate corporate behavior before buying and more than 53% of the general public indicated they proactively seek information about the companies they do business with. Fully 57 percent of Opinion Elites and 37% of the general public say they’ve decided not to do business with a company because of something they discovered about how that company conducts itself.

Sarah Simmons, senior reputation consultant at Nielsen, owners of the Harris Poll stated “Best-in-class companies demonstrate that corporate reputation matters – to your customers, employees, potential hires, business partners and investors,” “Not only does it matter, but corporate reputation is critically important to measure and understand in the context of your company’s business goals.”

“A positive reputation can provide competitive advantages and help your company achieve its objectives while a poor one can obstruct your ability to execute against your business plan.”

2016-02-27_18-08-15

You can read the full Harris Poll results here

First published by Adrian G Stewart here

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Twitter the House that Jack Built

The last 12 months have been brutal for Twitter. Questions are being asked about the company’s growth and profit potential, Twitter shares have fallen by more than 60 percent in the past 12 months, removing $20 billion from the company’s valuation.

According to ComScore data, an average user in the United States spent less than 3 minutes a day using Twitter on mobile devices in the fourth quarter 2015 – Facebook saw 10 times that engagement.

chartoftheday_4609_mobile_user_engagement_with_social_media_n

Trending hashtags such as  #RIPTwitter fuel the fires of speculation.  Jack Dorsey, the co-founder and CEO charged with reviving Twitter has announced the end of the 140-character limit on tweets. A decision which was met with surprise by most pundits. Isn’t the 140 character message essentially what defines Twitter?

Things like promoted tweets have helped Twitter exist as a promotional platform for brands, but most direct advertisers, who drive Google’s and Facebook’s revenue, have not adopted twitter with the same enthusiasm. The marketing ROI case for Twitter is elusive, the average daily time spent on Twitter is less than half that of Facebook, and active monthly users are one fifth those of Facebook. Twitter has just not been able to position itself as a serious driver of performance advertising revenue.

Indeed Twitter’s mobile engagement has been declining steadily for the last two years. Twitter’s weak user engagement and lackluster user growth is not going unnoticed by analysts who are downgrading their forecasts.

More by good luck than good management Twitter has developed a symbiosis with celebrities who get fans to follow hashtags. But Twitter doesn’t exist in a vacuum –  Snapchat, Facebook M, and Instagram all offer attractive alternatives.

First published by Adrian G Stewart at OOKII.Company

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Poor Crisis Management Rapidly Undermines Brand Values

As the University of British Columbia stumbles from crisis to crisis, UBC officials have tried in vain to put a brave face on their problems ranging from sexual assaults to faculty mutiny.

While it is completely understandable that one of Canada’s most prestigious universities would want to safeguard its reputation. We have to ask the question at what point does an obsession with good public relations become a problem in and of itself?

University British Columbia Source: UBC

If you haven’t been following the UBC drama here are the “Cliff Notes”

Governors’ chairman John Montalbano stepped down in November 2015 after Madam Justice Lynn Smith found UBC had failed to protect the academic freedom of UBC Professor Jennifer Berdahl. Berdahl wrote a blog post suggesting that the former president Arvind Gupta had lost a “masculinity contest” with school leadership.

Despite the fact that copies of emails between Montalbano and Gupta had been leaked months later supported that claim. UBC’s PR approach to the situation only served to amplify the damage.

The judge didn’t find Montalbano broke any policies himself, but stated that nobody had stopped him from making an “unprecedented and unwise” phone call to Berdhahl to tell her how unhappy he was with her blog post.

The office of the dean of the Sauder School of Business appears to have been more concerned about potential fallout from Berdhahl’s post on a somewhat obscure blog which most people might never have heard of had the whole situation been handled better.

                                According to Madam Justice Lynn Smith

“Concerned about Mr. Montalbano, Sauder’s reputation and future fundraising prospects, the dean’s office conveyed a message about those concerns to Dr. Berdahl,”  “At the same time, it failed to elicit her point of view or state support for her in the exercise of her academic freedom.”

It’s an old school approach which appears to be typical of the way UBC handles problems — an organization stuck in an era when crisis communication meant a press conference and an apology.

“The era of holding press conferences is coming to an end,” says Canseco, vice-president of Insights West.  “If you don’t engage people using the tools that they’re communicating with, it’s going to be very difficult to try to turn the tide and change perceptions they have of you and your brand.” With 60,000 students and 15,000 staff, UBC is effectively a small community.

Given the youth of the student population, it’s impossible not to expect social media buzz around major events on campus to outstrip official proclamations.

This week, UBC has had to deal with the faculty association’s vote of no confidence in the board of governors, continued fallout from the Gupta affair and the search for a new president. The university’s vice-president of external relations has called the vote a “healthy internal discussion” which is good to have in a place full of “big personalities and big egos”.

However, critics have complained that the board is treating the university like a corporation, as opposed to the open marketplace of ideas, dissent and democratic principles that you would hope to find in an academic institution.

The facts about Gupta’s departure are gradually emerging through a series of access to information requests, leaks, and the former president’s decision to break his own non-disclosure agreement.

UBC would do well to retain a proven PR agency or at the very least follow the Seven Cardinal Rules of Risk Communication which were first espoused in 1988, well before the era of social media – the fact they are still valid today is a testament to their enduring value.

  1. Accept and involve the public as a partner. Your goal is to produce an informed public, not to defuse public concerns or replace actions.
  2. Plan carefully and evaluate your efforts. Different goals, audiences, and media require different actions.
  3. Listen to the public’s specific concerns. People often care more about trust, credibility, competence, fairness, and empathy than about statistics and details.
  4. Be honest, frank, and open. Trust and credibility are difficult to obtain; once lost, they are almost impossible to regain.
  5. Work with other credible sources. Conflicts and disagreements among organizations make communication with the public much more difficult.
  6. Meet the needs of the media. The media are usually more interested in politics than risk, simplicity than complexity, danger than safety.
  7. Speak clearly and with compassion. Never let your efforts prevent your acknowledging the tragedy of an illness, injury, or death. People can understand risk information, but they may still not agree with you; some people will not be satisfied.

First published by Adrian G Stewart at OOKII.Company

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The Rise Fall and Rise Again of the Sharapova Brand

The Rise

Maria Yuryevna Sharapova is a Russian professional tennis player, Sharapova’s tennis success and appearance have enabled her to secure commercial endorsements that greatly exceed the value of her tournament winnings. In March 2006, Forbes magazine listed her as the highest-paid female athlete in the world, with annual earnings of over US $18 million, the majority of which was from endorsements and sponsorships. She has topped that list every year since, even after her 2007 shoulder injury.

Initially her contracts were Japan-only so they didn’t affect the global brand she was building. Those deals included Pepsi and Honda, even though Sharapova did not have a driver’s license at the time. Sharapova signed just one global deal, with Motorola, which was poised to launch its popular Razr line of mobile phones. That deal stemmed directly from Sharapova’s match with Williams: after her 2004 victory, she tried to phone her mother on court, but her unbranded cell phone wouldn’t work.

Everything she has is because of this 2004 win at Wimbledon,” says Max Eisenbud, the agent who has guided Sharapova through contracts, deals and endorsements since she was 11.

Sharapova’s endorsements include, Land Rover and Canon, as well as approved of namesake items by watch brand Tag Heuer and jeweller Tiffany. During the layoff due to her shoulder surgery, Sharapova focused on developing her name as a brand. In January 2010, it was announced that Sharapova had renewed her contract with Nike, signing an 8-year deal for $70 million. This is the most lucrative deal ever for a sportswoman, dwarfing the previous record, which was Venus Williams’ $43 million deal with Reebok.

Following in the footsteps of tennis players who started clothing lines such as Fred Perry and René Lacoste, Sharapova launched her own tennis apparel line, the “Nike Maria Sharapova Collection”. Additionally, she designs shoes and handbags for Cole Haan, for which her signature ballerina flats are one of the biggest sellers of the entire brand. Sharapova began endorsing Head racquets in 2011 and. signed a three-year deal to be brand ambassador for Porsche in 2013. A spokesperson at the German automaker says Sharapova helps them reach new target groups like women and younger Porsche drivers. “Maria is an exceptional athlete,” she says. “She combines top performance in her sport with elegance and power. These are precisely the qualities that are embodied in our sports cars.”

The Fall

On March 7, 2016, Sharapova revealed that she had failed a drug test at the 2016 Australian Open, which she described as the result of an oversight. Sharapova admitted to testing positive for Meldonium, an anti-ischemic drug usually prescribed for heart conditions, that was added to the World Anti-Doping Agency (WADA)’s banned substances list on January 1, 2016.

Following the announcement, as a result of the failed drug test, personal sponsors Nike and TAG Heuer suspended their respective relationships with Sharapova, while Porsche postponed promotional work. The United Nations Development Programme suspended Sharapova from her role as a goodwill ambassador on 16 March, while expressing thanks for her support of their work over the past nine years, in particular around the Chernobyl nuclear disaster recovery.

Meldonium, trade-named as Mildronate

While Sharapova clearly broke the rules she was not alone. The World Anti-Doping Agency has recorded 99 positive samples with traces of Meldonium between January 1 and March 10 2016.

Quite why Meldonium was placed on the banned lists also remains something of a mystery. Forbes reported that anesthesiology professor Michael Joyner, at the Mayo Clinic in Rochester, Minnesota, who studies how humans respond to physical and mental stress during exercise and other activities, stated that “Evidence is lacking for many compounds believed to enhance athletic performance. Its use has a sort of urban legend element and there is not much out there that is clearly that effective. I would be shocked if this stuff (Meldonium) had an effect greater than caffeine or creatinine (a natural substance that, when taken as a supplement, is thought to enhance muscle mass).” Ford Vox, a U.S.-based physician specializing in rehabilitation medicine and a journalist reported “there’s not much scientific support for its use as an athletic enhancer”.

The Rise Again

“Athletes are humans just like the rest of us.”

The first signs of survival appeared when racquet manufacturer HEAD stood by Sharapova, saying, “We look forward to working with her”, and announced that they intended to extend their contract. HEAD also suggested that WADA should prove scientifically why the drug should be banned.

Nike which suspended ties with Sharapova after she failed a drug test, believes disgraced athletes can redeem themselves, global brand head Trevor Edwards said in an interview. “Each time those situations happen, you are saddened and disappointed,” Edwards said on March 16th 2016 at a New York event where the world’s biggest sportswear company announced new products like self-lacing shoes. “At the same time, there are many athletes that inspire us.”

However, Edwards hinted Sharapova could return to the Nike fold, as the company allowed U.S. sprinter Justin Gatlin to do after he twice served doping suspensions.

Asked about Sharapova, he said: “At the end of the day, athletes are humans just like the rest of us, and they have the same frailties that the rest of us have. And sometimes those moments become teaching moments.”

At 6'2" plus heels Sharapova is an imposing presence.

Anita Elberse, a professor of marketing at Harvard Business School, who teaches a case study on Sharapova every year, says there is a dearth of marketable female athletes. “In the world of tennis there is Maria, the Williams Sisters and then the list almost stops already,” she says. “That gives the ones that are on that short list enormous power. They have even more opportunities to benefit from their position. Endorsers like Sharapova can influence the bottom line. Elberse has found that a firm’s decision to sign a celebrity, particularly an athlete, as an endorser leads, on average, to a sales increase of 4%. “That’s a significant sum of money,” she says. When athletes win important tournaments or championships these same firms see a boost in both sales and stock prices. “So if you have a consistent performer like Sharapova who is constantly a contender there is a strong payoff for the brand.”

Sharapova is a fighter, known on court for her mental resilience and although she is not out of the woods yet, there are clear indications that once she has served her ban (the length of which is still to be determined) her sponsors will embrace her once again and the Sharapova brand will ultimately be as valuable as ever. Sharapova will celebrate her 29th birthday on April 19th, time is very much on her side.

First posted by Adrian G Stewart at OOKII.Company

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Employees Will Help Build the Brand – If You Support Them.

Many employees have contact with customers either through formal customer touch points as part of their roles and responsibilities or via social media or any number of other informal settings. The attitudes and behaviors of employees are at the core of any brand in the modern world. Our goal must be to empower every employee to become a brand guardian/ambassador.

This process has to start during recruitment it is the responsibility of marketing to make HR aware of the brand image and values of the organization. Then the task is to recruit individuals with the experience, skills and values that will enable them to be successful within the organization.

Six key steps to making it happen.

  • Make internal brand management as important as external brand management.
  • Human Resources and Marketing must collaborate to communicate internal brand messages.
  • Explicitly acknowledge that all employees are brand ambassadors and guardians of the brand reputation.
  • Internal and external brand messaging must be in harmony, there can be no contradictions.
  • Recognize and reward the desired behaviors through the company compensation plan.
  • When employees leave ensure they move to alumnus status and continue to feel connected to the brand.

It takes time for communication to soak in and for behaviors to change so be patient, this is a marathon not a sprint. The rewards are tangible and lasting.

(First posted on LinkedIn January 25, 2015 by adriangstewart)

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A Wounded Man Should Look for a Man With Scars

Saturday, May 28, 2016 will be the 70th anniversary of the founding of Volkswagen – but for obvious reasons there will be something of a cloud hanging over that anniversary. Frankly, it’s a tragedy for all concerned, the company has risen from the ashes of World War II to the point where it is building and selling almost 10 million vehicles each year.

Then on Friday, 18 September 2015, the United States Environmental Protection Agency (EPA) said beginning in 2008 the automaker improperly installed engine control unit (ECU) software determined to be a “defeat device”, in violation of the Clean Air Act to circumvent environmental regulations of NOx emissions by diesel engine 2009-2015 model year Volkswagen and Audi cars.

(The software detects when the cars were being subject to emissions testing, and then fully enabled ECU emission controls to successfully pass. However, during normal driving conditions, emission control software was shut off in order to attain greater fuel economy and additional power, resulting in as much as 40 times more pollution than allowed by law. Volkswagen admitted to using the defeat device, and has recalled approximately 482,000 cars.)

On Monday, 11 January 2016, Volkswagen CEO Matthias Müller told National Public Radio that the automaker did not lie in 2014 when regulators asked why its vehicles were polluting substantially more than advertised.

Müller version 1.0: “We didn’t lie. We didn’t understand the question first. And then we worked since 2014 to solve the problem.”

Someone at VW clearly tried to get Müller back on message and asked NPR for a “take two” on Monday, which he was granted:

Müller version 2.0: “Yes, the situation is, first of all we fully accept the violation. There is no doubt about it. Second, we have to apologize on behalf of Volkswagen for that situation we have created in front of customers, in front of dealers and, of course, to the authorities.”

matthias-mueller-volkswagen-

How does a company like Volkswagen manage to let their CEO seemingly ad lib in front of the media on such a significant issue?

  • Could it be that Volkswagen is too inexperienced to coordinate this scale of crisis?
  • Where did Müller get version 1.0 from? I can’t believe he just created it out of thin air. Is it the story VW is using with dealers or internally? Maybe it’s how Müller is rationalizing recent events.

Either way, every time their CEO drops the ball Volkswagen’s PR department has to recover the situation and each time that happens VW’s public credibility slips a little lower. Perhaps it’s time to bring in some serious experience to manage the messaging if nothing else.

First published by Adrian G Stewart here

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PR and Recruitment (Part 2)

Following on from my last post about how PR can make a very real contribution to recruitment efforts. OOKII Company thought it would be interesting to tap into the recruitment wisdom of Sir Martin Sorrell of WPP fame. Sir Martin was the UK’s highest paid executive last year. Sorrell’s salary was £1.15m but his total pay was increased by a £36m long-term incentive plan (LTIP) bonus and a £3.6m short-term bonus. Including pension payments and other items, Sorrell received a total of £42.98m, WPP’s annual report shows.

“Different roles require different skills and attributes. But the best people we hire at WPP tend to have some very important characteristics in common. Here’s my top seven”: Sir Martin Sorrell.

1. An Ambidextrous Brain
We live in a world increasingly dominated by data but if all you can do is read a spreadsheet you won’t reach the highest level. Success in business means being able – as Roger Martin of the Rotman School of Management puts it – to appreciate qualities, not just quantities.The intangibles of judgment, creativity, intuition and imagination are essential for great leaders, because they are the things that make innovation happen. They’re just as important as logic, financial literacy and an eye for detail. This applies in pretty much any industry, from advertising and marketing services to software development and engineering.
2. The Ability to Argue
It’s annoying when people disagree with you, but an argument is usually a more constructive exchange than a conversation in which everyone wholeheartedly agrees with each other.
If a leader is surrounded by yes people they learn nothing. Good people know how to stand their ground and make their case – even (especially) when others don’t want to hear what they’re saying.
3. International Outlook
It’s a cliché but sound advice all the same: when people ask me how best to advance their career I tell them to learn Mandarin and Portuguese.
Speaking the languages of the great rising powers like China and Brazil will give you huge competitive advantage in an ever more globalised workplace, but it’s not enough by itself. More important than the skill itself is outlook.
Top candidates are eternally inquisitive, outward-looking and international in perspective. In a world where ideas cross the globe in seconds, you can’t afford to be parochial.
4. Early Adoption
The same curiosity that leads them to look beyond national borders makes the best people obsessive about the new. High achievers are generally magpies, forever drawn by the glint of new technologies, new thinking and new trends.
This doesn’t mean they abandon or undervalue the old, but it does mean they are never wholly satisfied with the status quo, they never stop learning and they never stop driving their businesses forward.
5. Fast Decision-Making
I used to say, perhaps unwisely, that a bad decision on Monday is better than a good decision on Friday. With the benefit of hindsight I might have modified that to “an imperfect decision on Monday is better than the 100% perfect decision on Friday”. Either way, you get the point. Strategy is critical, but without implementation it’s nothing. While you strategise and over-intellectualise, others are getting on with things and building a lead.
6. No Butterflies
This is not a reference to nerves, which afflict us all from time to time, but to those who flit from one job opportunity to another without ever truly committing to an organisation or goal. However bright their wings and however successful they might appear, butterflies rarely make a lasting mark. An old-fashioned view, perhaps – one I inherited from my Dad, who advised me to find something I enjoy, stick to it, build a reputation in that field and then, if I wanted to, strike out by myself. Which is what I did.
7. The Will to Win
Last but definitely not least, I look for people who really care about winning and losing. I take it personally when we lose a piece of business, or someone leaves the company. After nearly 30 years in the job, losing still gets to me.
I often plagiarise Bill Shankly, the legendary manager of Liverpool Football Club, who famously said: “Some people think football is a matter of life and death; I can assure them it is much more serious than that.” That’s how I feel about WPP.

First published by Adrian G Stewart here

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The Powerful Role of PR in Recruitment

Just as consumers value user experience and reviews as part of their shopping process. Prospective employees use reviews and opinions on the web as a primary source of information when forming an opinion about an organization. If you want to present your organization in a way that attracts top flight talent then you need to become proactive. Here are some suggestions.

One way to get started is to find and track opportunities to discuss industry trends, challenges and projections for market activity. Create an editorial calendar of upcoming features. Provide incentives and recognition to knowledgeable employees who contribute an article. Commission research and share the findings, encourage senior staff to be keynote speakers at an industry conference. Provide staff with professional support to develop speaking skills and outsource slide preparation.  People want to work for organizations which are innovative and forward thinking; exposure in publications and at events provides an excellent opportunity to position your organization as dynamic thought leaders.

Walk the talk. Whether it’s through social media or company ambassadors, one of the most effective ways to communicate what it’s like to work at the organization is through current employees and alumni.  Generate appropriate content, stories, images and video, of company events, special occasions and day to day affairs. Key suppliers and customers can be encouraged to participate and help paint a bigger more complete picture.

Engaging in the local community, making employees feel appreciated and proud in their communities is a powerful tool. Collaborating with associations and institutions that may benefit from the organization’s expertise or people power on a volunteer basis is attractive to many candidates. It doesn’t have to be on a grand scale. Simply giving employees an opportunity to help with reading skills at a local school can make a significant contribution. Your future talent are increasingly focused on working for organizations who are ethical and display a commitment to their community.

Manage your reputation on employer review sites. At some point, you’re bound to receive poor reviews from former employees, on sites like Glassdoor.com. Get in front of these reviews by responding to any negative information, putting opinions into context and presenting the company in a more positive light. Quite often, just the simple acknowledgement of an issue will diffuse the situation and demonstrates the organization is proactive about its reputation and acts with integrity.

First published by Adrian G Stewart here

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